Shops’ Noir Forums Shops’ Noir Vendor Support Creating Shipping & Returns Policy

3 replies, 4 voices Last updated by  Beau 4 months, 1 week ago
  • Devon
    Keymaster
    @devon
    #15311

    Clearly displaying your shipping and returns policy can make or break a sale. Shoppers want to know they’re purchasing from a legitimate business that stands by its products. According to ComScore’s most recent survey, 67% of shoppers review a retailer’s return policy before making a purchase, 66% want free return shipping, and 58% want a “no questions asked” return policy.

    A solid shipping and returns policy can not only help you increase your revenue and boost your conversion, but can also reduce the resources you spend on returns by properly setting expectations and answering questions upfront. Handling returns professionally can also encourage return shopping, even when a customer wasn’t completely satisfied with an order.

    General guidelines

    It can feel intimidating to write an in-depth returns and exchange policy, especially if you’re new to running a business. In general, you’ll want to keep things clear, concise and competitive. Here are some key points for creating or revamping your store’s return policy:

    Never (ever, ever) copy and paste: This goes for nearly everything on your store, but a returns and exchange policy is not a one-size-fits-all situation. Personalise it to your specific business.

    Use plain English: Avoid words that send people running for a dictionary; you don’t want to confuse your customers.

    Avoid the scary stuff: Don’t use phrases like “you must” and “you are required” or, one of the worst, “we are not responsible for.” Long story short, make returns a snap. It should be just as easy to return or exchange something as it is to buy it in the first place.

    Items to address

    Here are some topics and questions to tackle in your policy:

    Lay out your shipping timelines: It’s important to clearly state your shipping timelines — especially during the holidays when customers may be on tight deadlines. Include what shipping options you offer, what time and day of the week you send shipments, and how customers can check on order statuses.

    Specify if the product takes time to create: On top of shipping timelines, options and general questions, you should also set expectations if it will take time to build or create a product.

    Include warranty information: Shoppers should know that you stand by your product, and that you have a plan in place in case something goes wrong. If you’ve got it, flaunt it — let them know up front.

    Answer frequently asked questions: Potential buyers may have a lot of questions before they make a purchase. Now is the time to help ease their fears. For example, if you sell a product that needs to be maintained, you could share detailed instructions on how the product works and how to properly care for it.

    Outline your returns and exchanges procedure: Shoppers want to know you’re going to be there for them if they aren’t satisfied. Include details around what qualifies for a return or exchange and what the process looks like.

    Discuss any possible delays or fees: If you’re shipping internationally, you should inform your customers that the package may get held up in customs or possibly incur extra fees.

    Key Considerations

    Play fair: If you make a change to your policy, be sure to honor the old policy if an order was placed before the change took place.

    Be prepared to eat the cost of your mistakes: If you shipped the wrong item or packaged it poorly, you should be willing to make it right no matter what your official policy is. We all make mistakes, but it’s how you handle those mistakes that matters.

    How to remain competitive as a small business

    As a small business, it can be hard to go big on your shipping and exchanges policy right out of the gate. Ideally you’ll work your way up to a very competitive offering, like lifetime guarantees. In the meantime, there are some things you can do to create value for your customers while keeping your business profitable:

    Crunch the numbers: Calculate how to offer free return shipping with a minimum order value. For instance, you could have free returns on any order over $50. This will help you cover some or all of the cost of the return or exchange.

    Encourage in-person exchanges: If you have a physical store, let your customers return or exchange products in person for free.

    Take advantage of high-volume periods: You could offer free return shipping as a promotional offer during busy times like Christmas and other holidays. The high volume of sales could offset the costs.

    Soucre: bigcommerce

    Nzinga
    Member
    @queenofthecrop
    #15885

    WE DISPATCH IN 48 HOURS!

    Most likely, you will be able to upgrade your shipping method for faster delivery. We offer several shipping methods for deliveries in the United Kingdom and worldwide as specified below.

    UK Mainland Standard Delivery

    Free on UK orders of £48 or more
    £3.95 on orders under £48
    3-5 business days

    UK Mainland Guaranteed Next Day Delivery

    £7.95
    Next day (order by 1pm)

    Europe Delivery

    £9.50
    3-7 working days
    (subject to customs)

    Republic of Ireland Delivery

    £4.95
    3-7 working days
    (subject to customs)

    US & Canada Delivery

    £18.50
    4-10 working days
    (subject to customs)

    African Countries Delivery

    £28.00
    5-20 working days
    (subject to customs)

    Asia Pacific Delivery

    £28.00
    7-20 working days
    (subject to customs)

    Australia, New Zealand and Oceania Delivery

    £18.50
    5-10 working days
    (subject to customs)

    ROW Delivery*

    £40.00
    7-20 working days
    (subject to customs)

    * Delivery will be calculated at checkout.

    STANDARD SHIPPING AND HANDLING

    Standard orders are processed once card authorisation and verification have been obtained. Orders shipped via standard UK delivery typically arrive in three (3) to five (5) business days and the rest of the world four (4) to twenty (20) business days.

    Actual delivery times are subject to change. The delivery times displayed in the shopping bag at the time of your order will reflect when you should expect to receive an order placed on that day and will appear in your order confirmation email.

    We only ship to addresses in the United Kingdom and are not able to ship to PO Boxes, British Forces Post Office (BFPO), Channel Islands or Isle of Man.

    SPECIAL DELIVERY AND HANDLING UK

    Orders placed with expedited delivery Monday through Friday (excluding holidays) before 1:00 PM will arrive within 1 business days, pending credit card authorisation and verification.

    Orders placed with Special Delivery Monday through Friday after 2:00 PM GMT UK, or on weekends and holidays, will arrive within 2 business days.

    SHIPPING OUTSIDE THE UK

    We offer a standard international postal service provided such as UK Hermes or Royal Mail, please note there is no ability to speed up this service as it is both reliant on UK and home country postal services. Depending on where you are in the world depends on the ‘average’ delivery time. Below is an indication rather than a guarantee of time scales:

    Republic of Ireland – 3-7 working days

    Europe – 3-7 working days

    US – 4-10 working days (Subject to Customs)

    China – 7-20 working days (Subject to Customs)

    African Countries – 5-20 working days (Subject to Customs)

    Australia, New Zealand and Oceania – 5-10 working days (Subject to Customs)

    Rest of the World – 7-20 working days (Subject to Customs)

    If your purchase is urgent and is required to be delivered by a particular date that is close to the above timescales or to a country not specified above then please contact us at [email protected].


    SHIPPING RULES AND RESTRICTIONS

    You will not be billed for items purchased with a credit card until the items have been shipped. However, you may be billed for items purchased with a debit, bank card or paypal immediately upon order confirmation.

    Please note: We do not ship to the Channel Islands – Jersey, Sark, Guernsey, Alderney and Herm and Jethou. Orders are shipped on business days. Business days are Monday-Friday, excluding UK holidays.

    BANK HOLIDAYS UK SHIPPING

    Please note that for UK shipping our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day.


    MULTIPLE POSTAGE

    Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. Each shipment is treated as separate a sale/transaction.

    POSTAL CARRIERS

    Shipments are via UK post – Hermes, Royal Mail, Parcel Force, UPS, DHL DPD or an independent courier service.
    * Please note that the delivery times cannot be guaranteed by Queen of the Crop as deliveries are made by third parties.

    Please contact our customer service team if you require assistance with a delivery.

    EMAIL CONFIRMATION

    We will send you an email to let you know that your special Queen of the Crop item is on its way.

    DELIVERY INFORMATION

    A signature maybe required on receipt of your parcel. If you are not available to accept delivery, Royal Mail, Parcel Force or independent courier service may leave your package with a neighbour and the delivery driver will leave a calling card with the house number where the package signed for and delivered at your address to let you know this has been done. If the package cannot be left with a neighbour, Royal Mail, Parcel Force or independent courier service will bring the package back to the local depot, and leave a calling card explaining how to arrange for redelivery.

    CAN I COLLECT THE ITEM FROM YOU?

    Unfortunately this is not possible; we operate according to our business needs and not necessary traditional working hours. However, please get in contact to discuss alternative options, i.e special delivery services.

    If you have any questions, please contact our customer service at [email protected] or complete the contact form.

    Dr Pamela Ayewoh-Bernard, MBE
    Participant
    @pbernard
    #16003

    WE DISPATCH IN 24 HOURS!

    We offer several shipping methods for deliveries in the United Kingdom and worldwide as specified below.

    UK Mainland Standard Delivery

    £2.99 per Book
    3-5 business days

    UK Mainland Guaranteed Next Day Delivery

    £6.99
    Next day (order by 1pm)

    Europe Delivery

    £9.50
    3-7 working days
    (subject to customs)

    Republic of Ireland Delivery

    £4.95
    3-7 working days

    US & Canada Delivery

    £18.50
    4-10 working days
    (subject to customs)

    African Countries Delivery

    £28.00
    5-20 working days
    (subject to customs)

    Asia Pacific Delivery

    £28.00
    7-20 working days
    (subject to customs)

    Australia, New Zealand and Oceania Delivery

    £18.50
    5-10 working days
    (subject to customs)

    ROW Delivery*

    £40.00
    7-20 working days
    (subject to customs)

    * Delivery will be calculated at checkout.

    STANDARD SHIPPING AND HANDLING

    Standard orders are processed once card authorisation and verification have been obtained. Orders shipped via standard UK delivery typically arrive in three (3) to five (5) business days and the rest of the world four (4) to twenty (20) business days.

    Actual delivery times are subject to change. The delivery times displayed in the shopping bag at the time of your order will reflect when you should expect to receive an order placed on that day and will appear in your order confirmation email.

    We only ship to addresses in the United Kingdom and are not able to ship to PO Boxes, British Forces Post Office (BFPO), Channel Islands or Isle of Man.

    SPECIAL DELIVERY AND HANDLING UK

    Orders placed with expedited delivery Monday through Friday (excluding holidays) before 1:00 PM will arrive within 2 business day, pending credit card authorisation and verification.

    Orders placed with Special Delivery Monday through Friday after 2:00 PM GMT UK, or on weekends and holidays, will arrive within 3 business days.

    SHIPPING OUTSIDE THE UK

    We offer a standard international postal service provided such as UK Hermes or Royal Mail, please note there is no ability to speed up this service as it is both reliant on UK and home country postal services. Depending on where you are in the world depends on the ‘average’ delivery time. Below is an indication rather than a guarantee of time scales:

    Republic of Ireland – 3-7 working days

    Europe – 3-7 working days

    US – 4-10 working days (Subject to Customs)

    China – 7-20 working days (Subject to Customs)

    African Countries – 5-20 working days (Subject to Customs)

    Australia, New Zealand and Oceania – 5-10 working days (Subject to Customs)

    Rest of the World – 7-20 working days (Subject to Customs)

    If your purchase is urgent and is required to be delivered by a particular date that is close to the above timescales or to a country not specified above then please contact us at [email protected].

    SHIPPING RULES AND RESTRICTIONS

    You will be billed for items purchased immediately upon order confirmation.

    Please note: We do not ship to the Channel Islands – Jersey, Sark, Guernsey, Alderney and Herm and Jethou. Orders are shipped on business days. Business days are Monday-Friday, excluding UK holidays.

    BANK HOLIDAYS UK SHIPPING

    Please note that for UK shipping our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day.

    MULTIPLE POSTAGE

    Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. Each shipment is treated as separate a sale/transaction.

    POSTAL CARRIERS

    Shipments are via UK post – Hermes, Royal Mail, Parcel Force, UPS, DHL DPD or an independent courier service.
    * Please note that the delivery times cannot be guaranteed by Multi Heritage CIC as deliveries are made by third parties.

    Please contact our customer service team if you require assistance with a delivery.

    EMAIL CONFIRMATION

    We will send you an email to let you know that your item is on its way.

    DELIVERY INFORMATION

    A signature maybe required on receipt of your parcel. If you are not available to accept delivery, Royal Mail, Parcel Force or independent courier service may leave your package with a neighbour and the delivery driver will leave a calling card with the house number where the package signed for and delivered at your address to let you know this has been done. If the package cannot be left with a neighbour, Royal Mail, Parcel Force or independent courier service will bring the package back to the local depot, and leave a calling card explaining how to arrange for re-delivery.

    CAN I COLLECT THE ITEM FROM YOU?

    Yes, from our office in Bedford MK40 2RA.

    If you have any questions, please contact our customer service at [email protected] or complete the Contact form on our website: http://www.aaccookbookproject.uk

    Beau
    Member
    @beauruse
    #16404

    GFGFDG

    • This reply was modified 4 months, 1 week ago by  Beau.
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