We are sure you will love your order from Ndulge however, if in the unlikely event you need to return your order we operate a returns policy only for unopened goods, giving reasonable mistake, which is at our discretion. This is due to the nature of the business. Please keep the order with the original packaging, in the condition it was received, unused and notify Ndulge of your returns via e-mail: [email protected] within 5 days from receipt of the products for a refund or exchange. It is your responsibility to return items to us. We recommend recorded delivery or Royal Mail special delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned. Please include your delivery note or copy of your email invoice and send in appropriate packaging. All products must be returned within 14 days of receipt in original packaging. A forwarding address will be supplied via email of the returning address. Please note parcels will not be accepted at our registered office, 17A Electric Avenue, London SW9 8LA. Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.